Your communication style tells other businesses a lot about your level of self-awareness, your professionalism and what they can expect when they deal with you. A theme that frequently arises when I coach leaders is how to communicate in a manner that invites other companies to want to do business with us. The following tips will help you put your best foot forward and communicate confidently.
- Listen actively. It’s amazing what you learn when you're not talking.
- Say it briefly. Go with the approach that less is more in communication.
- Keep it professional. Business communication is not the appropriate time to vent about personal problems or delve into people’s private lives.
- Keep your temper in check. If you fly off the handle it not only shuts down communication but also reduces the likelihood that the other company will give you an opportunity in the future.
- Remind yourself that communication glitches aren’t a personal slight against you, they are just part of doing business.
- Practice excellent conflict resolution skills. Brainstorm with the other person to get some ideas on how to deal with the issue at hand and agree on a solution that works for both of you.
- Train everyone, starting with top leadership, on how to communicate effectively.
Other businesses judge us in much the same way our clients do. How we communicate says a lot to the outside world about the way we conduct business. Keep these tips in mind as you interact with other companies and you’ll be on your way to increasing your success exponentially.