There are some basic things that can help you communicate more effectively in the workplace and avoid some of the ongoing conflict and misunderstandings that can reduce productivity and morale. Effective communication is a key skill both for leaders and employees because it makes everything run more smoothly, from planning to execution.
Think of the following ideas when you communicate with your employees and co-workers:
- Keep your audience in mind. Don't talk above people or use a lot of obscure jargon.
- Body language is important. Since 90% or more of communication is non-verbal make sure that your tone of voice is calm and kind. Be mindful of how you look and whether your expressions make you an inviting conversation partner.
- You don't have to shout. Really. Anger and shouting should best be left for a talk with your therapist. People react more favorable if you talk to them nicely.
- Listen more than you talk. Try asking open-ended questions and listening to the answers to gather information.
- You don't have to run the show. Let other people talk and tell you what's going on.
- Practice two-way communication. This is the kind of communication based on a natural give and take where people listen and talk.
- Slow down. You don't have to race through everything or cover every single point in thirty seconds. Relax and talk about one thing at a time.
- Share information. People feel important and valued when they talk with you and have the same information you do.
Try these tips and see what they do for the communication in your workplace. You might be surprised what some basic changes can do for your bottom line and the atmosphere in your workplace.